Refund policy

Return & Refund Policy

At Kimmberly Capone, we are committed to delivering luxury, quality, and exceptional service. If you are not fully satisfied with your purchase, the following return and refund policy applies exclusively to online orders placed through our Shopify store.

Returns

We accept returns within seven (7) days of delivery for eligible items. To qualify for a return:

  • Items must be unused, in original condition, and returned in their original packaging

  • All tags and accessories must be intact

  • Items must not be marked as final sale or custom/made-to-order

Please note: Return shipping costs are the responsibility of the customer unless the item is damaged or defective upon arrival.

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

  • Sale or clearance merchandise

  • Gift cards

  • Custom, made-to-order, or personalized items

Exchanges

Exchanges are only offered for items that arrive damaged or defective. If you believe your item qualifies for an exchange, please notify our customer service team within seven (7) days of delivery.

Refunds

Upon receiving and inspecting your return, we will notify you via email regarding the approval or rejection of your refund. If approved:

  • A refund will be issued to your original method of payment within 5 to 10 business days

  • Original shipping fees are non-refundable

  • Processing time may vary depending on your financial institution

How to Initiate a Return

To initiate a return, please contact our customer service team at:

Email: customerservice@kimmberlycapone.com
Include your full name, order number, and reason for return. For damaged or defective items, please attach clear photos of the item and packaging.

Unauthorized returns will not be accepted.